Customer Success Manager
Do you love ensuring that customer relationships are extended, and that we maintain and increase our success?
Do you possess excellent relationship building skills and also analytical skills to propose improvements?
Please. Stop. Here. Now!
This is getting interesting!
Full-time · Groningen
The job is about reducing churn and increasing customer success.
Our sales consultants work every day to get the biggest B2B events (like Eurovision Songfestival, NASA, EventSummit) onboard. Our delivery department is making our clients are happy, while increasing their event ROI. From the role of Customer Success Manager, it's your task to monitor churn and increase success.
You'll collaborate with Sales, Delivery, the Product Team all while constantly engaging with our customers.
What are you core tasks?
You engage with the customer during and after the event to fully understand their customer experience & challenges.
You are extending the relationships with our clients by closing follow-up deals.
You provide internal advice on aspects of the product, pricing, & people.
You analyze how we align with the market and where we do not, based on analytical (quantitative & qualitative) data.
Churn & success are the key words you look at every day. How do we reduce churn & how do we increase success? You report on these statistics (directly to MT).
You will explore ways to increase the average customer value.
Salary range €3000-€4500 gross depending on your experience
26 holiday days based on a full-time contract
A great pension plan
Cuddles from our office dogs
A fun work environment in an organisation that strives for your Happiness
A Vrijmibo where we celebrate our successes and pop a lot of bottles
Pieter
CEO & Delivery lead
Rhys
Event Consultant UK
Event Consultant NL
Event Consultant DE
Sales lead
Tim
Sales Consultant NL
Ranmini
Sales Consultant DE
Sales Consultant NL
Bas
CTO & Product owner
Ewout
Backend developer
Damian
Backend developer
Djurre
Android & backend developer
Jack
Test engineer
Wijbranda
Office Manager
Dollie
Snuffel Stagiare
You can operate independently and have 5 years of work experience.
You have a proven track record in customer success roles, preferably within the B2B sector. Experience with event management, SaaS or related industries is a plus.
You are dedicated to the success of your customers and driven by the desire to see them thrive with our products and services.
You possess strong analytical skills, capable of interpreting both quantitative and qualitative data to make informed decisions and suggest meaningful improvements.
You are fluent in Dutch or German and proficient in English.
You are available for at least 32-40 hours a week.
The fast-paced environment of a scale-up excites you. You are adaptable, able to manage multiple priorities, and thrive in a setting where you can make a significant impact.
Do you want to join our team as our new Customer Success Manager? Then we'd love to hear from you!
Since reliable is one our core values we like to be honest!
We don't look for a 9 - 5 mentality, sounds cheesy, but if you nod yes to any of these, we might not be a match!
Are you always perfect, but somehow it's always your managers who aren't?
Eyeing the next role or a pay bump in just 3 months?
Glued to the clock, ensuring you don't stay a minute overtime?
Convinced it's always on us to make work fun and engaging?
Not a fit.
We offer freedom and challenges, perfect for those who thrive on passion and joy in their work. This might mean pushing harder at times, and at other moments, taking a step back to breathe. But for sure growing together every day!
If you’re ready to dive into a dynamic work environment, we can’t wait to meet you!
P.S.: Our company processes are not perfect (yet). It's actually quite chaotic sometimes. (But fun!)